Policies

At Gateway Logistics Group, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website or use our logistics services. By using our services, you agree to the terms of this policy.

1. Information We Collect 

We collect both personal and non-personal information when you use our services, including but not limited to:

Personal Information

• Full name, mailing address, email address, and phone number
• Billing and payment details
• Shipment details and tracking numbers
• Customer support inquiries and correspondence
• Information submitted via surveys, contests, or promotions

Non-Personal Information

• IP address, browser type, and device data
• Browsing behavior and usage patterns on our website

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage logistics and shipment services
• To process and fulfill your orders
• To communicate with you about shipments, service updates, or inquiries
• To improve our services, website, and customer experience
• To send marketing emails or newsletters (only with your consent)
• To comply with legal obligations and resolve disputes
• To detect and prevent fraud or unauthorized access

3. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data based on one or more of the following legal bases:

• Your consent (e.g., for marketing communications)
• Performance of a contract (e.g., shipment handling)
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights

You have the right to withdraw your consent at any time.

4. Data Sharing and Disclosure

We may share your information in the following ways:

1. Service Providers: We partner with trusted third-party providers (e.g., shipping carriers, payment processors, IT service providers). These parties only access your data to perform services on our behalf and are bound by confidentiality agreements.
2. Business Partners: We may share data with selected partners to offer joint services or promotions. Your consent will be obtained when required.
3. Legal Requirements : We may disclose information to comply with legal obligations, respond to lawful requests, or protect our legal rights.

5. International Data Transfers

As a global logistics company, we may transfer your information to countries outside your home jurisdiction. These countries may have different data protection laws. We ensure that appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) are in place when transferring data internationally.

By using our services, you consent to such international data transfers.

6. Data Security

We take data protection seriously and implement technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. Our security practices are reviewed and updated regularly.

7. Your Rights (GDPR and General Rights)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to certain types of data processing
• Request data portability
• Withdraw consent at any time (for example, for marketing emails)

To exercise your rights, please contact us using the information below.

8. Your Choices

You can manage your personal information in the following ways:

• Unsubscribe from promotional emails via the link at the bottom of any email
• Contact us to update or delete your data
• Adjust your browser settings to disable cookies

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

• Essential Cookies – Necessary for the website to function properly (e.g., login, form submission).
• Performance Cookies – Help us understand how visitors use our site (e.g., page visits, errors).
• Functionality Cookies – Remember choices you’ve made (e.g., language or region).
• Marketing Cookies – Used (with your consent) to deliver relevant advertisements.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact website functionality.

By continuing to use our website, you agree to our use of cookies as described above.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, your information will be securely deleted.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that personal information has been collected from a child without parental consent, we will promptly delete it.

12. Applicability to Subsidiaries

This Privacy Policy applies not only to Gateway Logistics Group, Inc., but also to its wholly-owned and controlled subsidiaries:

• Gateway Express Transport Inc.
• Gateway International Transport, Inc.
• OverOceans, Inc.

Any reference to “we,” “us,” or “our” in this Privacy Policy includes all such subsidiaries, to the extent they collect, process, or otherwise handle personal data on behalf of or in connection with Gateway Logistics Group.

Each subsidiary is required to follow the principles and practices set forth in this Privacy Policy, subject to any jurisdiction-specific legal requirements. Where necessary, data processing activities by subsidiaries will be governed by intra-group data transfer agreements or other legally recognized mechanisms to ensure compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the UK GDPR, and other relevant regulations.

If you engage with any of our subsidiaries, your personal data may be shared within the Company Group to provide services, perform administrative functions, or fulfill contractual obligations. All such data sharing is carried out under strict confidentiality and security measures, consistent with the standards outlined in this Privacy Policy.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” at the top. Significant changes will be communicated to you via email or a prominent notice on our website.

We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Gateway Logistics Group

18201 Viscount

Houston, TX 77032

Email: compliance@gatewaylogistics.com

Phone: +1 (281) 443-7447

Gateway Logistics Group understands and accepts our responsibility to protect the environment and the health and safety of our employees, contractors, business partners and the general public. Health, Safety, Security and Environmental (HSS&E) performance are core values of the corporation and will be managed as an integral part of our business. All of Gateway’s employees are responsible for assuring that we achieve continual and measurable improvement in HSS&E.

Gateway will strive to:

• Comply with all applicable HSS&E laws and regulations
• Endeavor to eliminate all accidents, injuries and environmental incidents related to both domestic and international shipping standards and practice
• Make HSS&E management a priority throughout our global operations, including transportation options, planning, carrier selection, warehousing and office facilities and processes
• Be a community leader in our green component and sustainability program by reducing global emissions and waste, and using energy and natural resources effectively, efficiently and intelligently by reducing negative environmental impacts
• Training and assisting our employees, suppliers, customers, contractors, and commercial partners to promote responsible management of transportation, products and processes
• Encourage constructive communication with our employees, suppliers, customers and neighbors on managing health, safety, security and environmental issues

This policy will be enabled through corporate standards and management plans that establish objectives and targets. Implementation will be achieved through management and organizational commitment, allocation of sufficient human and capital resources, and rigorous measurement and corrective action systems.

Gateway Logistics Group has always been highly committed to ensuring corporate quality. The company strives to ensure that our organization and processes remain both comprehensive and consistent. We currently deploy standardized regulatory, operational and compliance procedural guidelines – all a part of our operational excellence and quality initiatives to supplement our standard operating procedures (SOPs).

Our quality management program consists of four major components – planning, control, assurance and improvement. All components work together towards the achievability of consistent quality output. Through the use of measureable and definable Key Performance Indicators (KPIs), we are also able to track our areas of excellence and areas of improvement.

A significant part of Gateway’s continuous improvement program is to ensure that corrective action takes place in order to prevent the recurrence of non-conformances. It is a key part of our quality program that non-conformances are reviewed and root causes are determined. Once the corrective action is implemented, a follow-up review is conducted in order to determine if the action was a successful and effective remedy.

Our quality objectives consist of:

• Understanding our current and future clients’ needs
• Meeting and exceeding our customers’ requirements and expectations
• Establishing leadership unity of purpose and direction
• Involving all appropriate Gateway personnel at all levels of the organization
• Improving current process performance based on client-specific criteria
• Identifying and acting on opportunities for continuous improvement

Through the leadership of executive management, and more importantly, through our actions, we build an environment where employees are fully involved in our quality processes. Our commitment to quality and continuous improvement drives our business. We are firmly committed to be the very best we can be.

Gateway Logistics Group is dedicated to continuously improving the services needed to meet, anticipate, and exceed our clients’ requirements. In accomplishing this, we will favourably impact the successes of our clients, while significantly contributing to our own well-being.

Gateway Logistics Group’s focus on sustainable development and continuous improvement are key elements of our global strategy and corporate values. We take great pride in the quality of our work and deeply respect the cultures and environments in which we operate. Gateway’s logistics expertise and commitment to both operational excellence and the safe transport of hazardous materials provides assurance to our clients that their cargo is always handled properly, with a view to the environment as well as personal safety.

As a service oriented company, Gateway endeavors to meet the needs of the present without compromising the environment for future generations. To be sustainable, a company must find an equitable balance between economic viability, the environmental health of our community as well as our social resources, which comprise of our employees, sub-contractors, vendors, clients and communities.

Our program goals consist of:

• Reducing the company’s environmental footprint and impact
• Using sustainability as a tool for economic development
• Introducing sustainability principles to our employees

It is important, to the company’s ownership, management and employees, to lead by example, minimizing the environmental impacts of our operations and activities while promoting innovative solutions to critical environmental problems.

Gateway has ultimate responsibility for the health and safety within the company and its subsidiaries. The management team within Gateway Logistics Group is actively committed to the continuous improvement of the company standards of health, safety, security and the environment in the workplace.

Our people are the company’s key resource, and their health, safety, and welfare are central to our core values.

As a global service provider, Gateway Logistics Group recognizes and understands its obligation to comply with an ever expanding array of domestic and international regulations. Gateway is committed to ensuring that all business activities on behalf of the company observe and respect these regulations and conform to the highest standards of integrity. Gateway, its directors, and its employees shall conduct Gateway’s business affairs honestly, fairly, impartially, and in an ethical manner at all times.

Conduct, which could potentially damage Gateway Logistics’ reputation or create the appearance of illegal, unethical or improper conduct, is strictly prohibited. Every employee is expected to and is responsible for representing Gateway Logistics in a manner that both protects and promotes the company’s values, brand, and reputation.

Gateway will strive to continually strengthen our global ethics policy by:

• Understanding and respecting the relevant rules and regulations across our global portfolio of commercial activities
• Developing and enforcing corporate standards to ensure strict compliance by our workforce
• Selecting a diverse population of both staff and business partners who share similar values and standards of integrity
• Proactively engaging with staff and business partners to identify and address potential compliance concerns
• Positively supporting all of Gateway’s stakeholders in their efforts to live up to these objectives

It is essential for each director and employee of Gateway Logistics Group to review this policy and understand the principles of ethical conduct set forth herein. This policy will be reinforced through effective training and by our communication of clear corporate standards.

As a leading global logistics provider, Gateway Logistics Group is committed to conducting our daily operations in accordance with the import and export control laws and regulations of the United States and other countries.

It is the policy of Gateway Logistics Group to comply with all U.S. Import / Export Control Laws. Export control laws restrict certain types of information, technologies, and commodities that can be transmitted overseas to individuals, including U.S. citizens, or made available to foreign nationals on U.S. soil. Import Laws enables U.S. Customs and Border Protection to properly monitor and manage all legal requirements for goods entering into the United States.

It is the responsibility of Gateway Logistics’ management and staff to be aware of and comply with these laws as well as Gateway Logistics’ written instructions and procedures.

Gateway recognizes:

• Compliance with U.S. export controls and regulations is important to U.S. National Security, in order to protect U.S. interests at home and abroad. We must ensure that our importation and exportation processes are conducted legally.
• Compliance not only involves controlled goods and technologies; it also involves restrictions on shipping to certain countries, companies, organizations, and/or individuals. It is critical that Gateway adheres to any and all export regulations, while contributing to U.S. National Security.
• Violations of these import-export laws could subject Gateway to criminal penalties, civil penalties, including large fines, or the loss of import-export privileges. Non-compliance with the applicable rules by Gateway employees could also result in corporate discipline, including dismissal in appropriate cases.

Each employee of Gateway Logistics Group must be dedicated to support this policy. Our goals will be attained through training, management, communication and corporate standards. Any deviation or violation of this policy is to be immediately reported to a direct supervisor, management or legal representative of Gateway Logistics Group.

CONFIDENTIALITY NOTICE: This email and any attachments are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and/or legally privileged information. If you have received this message in error, please immediately delete it and notify the sender. Any unauthorized review, use, disclosure, or distribution is prohibited.

DISCLAIMER: Unless explicitly stated, the views expressed in this email are those of the sender and do not necessarily reflect the official policy or position of Gateway Logistics Group, Inc. or any of its subsidiaries or affiliated entities, including but not limited to Gateway International Transport, Inc., OverOceans, Inc., Gateway Clearance Services, Inc., Gateway Express Transport, Inc. and any other subsidiaries not listed.

While Gateway Logistics Group, Inc. uses reasonable precautions to screen outgoing and incoming email for viruses, malware, and other harmful components, recipients are advised to independently verify and scan all attachments. We accept no liability for any loss or damage arising from the use of this email or its attachments.

DATA PRIVACY NOTICE: If this email contains personal data, it will be processed in accordance with applicable data protection laws. For more information on how we handle personal data, please refer to our privacy policy at www.gateway-group.com/privacy-policy

Gateway Logistics Group and its affiliates are certified members of the Customs Trade Partnership Against Terrorism (C-TPAT). We strongly encourage all partners to adhere to C-TPAT supply chain security standards.

For further information, please visit www.gateway-group.com